Terms & Policies



We respect your privacy and will not share your information with any third party.


Customers who order hardware have 7 days to return the product. Please contact us on 855 488 8899 before shipping back the item. A full refund will be issues (excluding shipping fees). Customers are responsible to ship the item back to Brasil TV Box's office together with its undamaged original packaging and all accessories. 

Minimum Internet speed:

In order to get the best streaming quality we do require customers to have an Internet connection speed of 10mbps or higher. This will leave room for other smart devices connected to the same Internet connection.