Frequently Asked Question

 
 

How does this work?

Brasil TV Box is a video streaming provider. We currently stream over 170 Brazilian channels live in HD (when available).


DO I NEED AN INTERNET CONNECTION?
You will need an Internet connection to stream, we recommend a minimum speed of 6 Mbps for good quality.


WILL YOU INSTALL THE SERVICE?
Streaming service do not generally require any professional installation. There is no need for any additional cabling, nor satellite dish installation. All you need to do is be connected to your Internet at home.


WHAT IS YOUR RETURN POLICY?

We have a return policy of 7 days (starting from the day you receive and activate your service) on all hardware orders. We cannot offer any returns on subscription orders as they are digital.


WHAT IF IT STOPS WORKING?

We have a team of engineers that monitors and maintains the service 24 hours every day of the year. In case of any outage or interruption they will work to resolve the issue in a timely manner that is within the industry standards. If you require support you are always welcome to contact us.


WHAT IS YOUR SHIPPING POLICY?

All orders are shipped the next business day. Delivery times vary depending on the state you live in. We partner with the USPS, and ship using their priority service which generally arrives to destination in between 1-4 business days. A tracking number is always sent by email once an order is shipped.


HOW DOES THE FREE TRIAL WORK?

You can request a Free trial for your existing devices, we currently support:

  • Samsung, Sony, LG and any Android based Smart TV.
  • Any Android box (including Google TV).
  • Any Amazon device (Amazon Fire TV and Amazon Fire Stick).

To request the trial from this page, make sure you have downloaded the "Smart IPTV" application and noted down your Mac address. See this page for more information.


THE "SMART IPTV" APP SAYS THAT THE 7 DAYS TRAIL HAS EXPIRED?

The "Smart IPTV" application is a third party application. It is actively used by many companies as client application for OTT (Over the Top) services. The application developers charge a ONE TIME fee of 5.5 EUR to activate the app. This payment has nothing to do with your monthly subscription, and is paid only once.